Returns Policy

Return & Exchange Policy

At Royal Deccan, we carefully select and pack every product so it reaches you in good condition. If something is not right with your order, we want the process of resolving it to be clear and straightforward.

Eligibility for Return or Exchange

A return or exchange may be considered if:

  • You receive a damaged product
  • You receive an incorrect product
  • The product is materially different from what was ordered
  • The product has a genuine manufacturing defect

To help us resolve the issue quickly, please contact us within 24 hours of delivery.

Important Condition

To be eligible for a return or exchange, the product should be:

  • Unused
  • Unwashed, where applicable
  • In its original condition
  • With original packaging, tags, accessories and components
  • Accompanied by valid proof of purchase

Products that have been used, altered, damaged after delivery, or returned without original packaging may not be eligible.

Damage During Transit

If your order arrives damaged, please take:

  • Clear photographs of the outer packaging
  • Photographs of the damaged product
  • A short unboxing video, if possible
  • Your order number

Please send these details to us within 24 hours of delivery.

After reviewing the information, we may offer an appropriate resolution such as a replacement, exchange or refund, depending on the circumstances and product availability.

Wrong Product Received

If you receive a product different from what you ordered, please contact us within 48 hours of delivery with your order number and photographs of the item received.

Once verified, we will arrange the appropriate resolution.

Change of Mind Returns

Because many Royal Deccan products include décor, gifting, handcrafted, fragile or limited-stock items, returns for a simple change of mind may not always be accepted.

If you wish to request a return for any other reason, please contact us before sending the product back. Approval will depend on the item and its condition.

Do not send products back without confirmation from Royal Deccan.

Non-Returnable Items

The following may not be eligible for return or exchange unless they arrive damaged or incorrect:

  • Customized or personalized items
  • Made-to-order products
  • Gift cards
  • Clearance or final-sale products
  • Products that have been used or altered
  • Products without their original packaging or accessories
  • Products damaged due to improper handling after delivery

If any product has additional return restrictions, they should be mentioned on its product page.

Natural Variations

Some Royal Deccan products may include handcrafted finishes, natural materials, hand-applied detailing or artisanal elements.

Minor variations in colour, texture, pattern, finish or dimensions can be part of the character of such products and may not necessarily be considered defects.

However, if you believe the product has a genuine defect or significant discrepancy, please contact us and we will review it.

Return Approval

After receiving your return request, our team will review the details and inform you whether the return or exchange has been approved.

If approved, we will provide return instructions.

Please do not ship any product to us before receiving return authorization.

Return Shipping

For an approved return caused by:

Damaged product / incorrect product / verified defect:
Royal Deccan may arrange or bear the reasonable return shipping cost.

For other approved returns, the customer may be responsible for return shipping charges.

The exact process will be communicated after the return request is reviewed.

Inspection of Returned Products

Returned items will be inspected after they are received.

Once the condition of the product is verified, we will proceed with the approved replacement, exchange or refund.

If a returned product does not meet the return conditions, we may be unable to accept the return.

Refunds

If a refund is approved, it will generally be processed to the original payment method used for the order.

After we initiate the refund, the time required for the amount to appear in your account will depend on your bank, card issuer, UPI provider or payment gateway.

Any original shipping charges may be non-refundable unless the return resulted from an error on our side or the product arrived damaged or defective.

Cash on Delivery Orders

For eligible Cash on Delivery refunds, we may request appropriate bank or UPI details to process the refund electronically.

Please provide payment details only through official Royal Deccan communication channels.

Exchanges

Where an exchange is approved, it will be subject to product availability.

If the requested replacement is unavailable, we may offer an alternative resolution, including a refund where applicable.

Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Orders may generally be cancelled before dispatch.

Once an order has been dispatched, cancellation may no longer be possible and the applicable return policy will apply after delivery.

Refused or Undelivered Orders

If an order is refused at delivery or returned because of repeated failed delivery attempts, incorrect contact information or an incomplete address, shipping or re-delivery charges may apply.

Contact Us

For return, exchange, damaged-product or refund requests, contact:

Royal Deccan
Email: royaldeccanofficial@gmail.com
WhatsApp: +91-8588908850

Please include your order number, reason for the request, and relevant photographs or video so we can assist you efficiently.