Privacy policy

Welcome to Royal Deccan.

Royal Deccan is a sole proprietorship owned and operated by Sunita KC, India.

We respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, share, store and protect information when you visit our website, purchase products or communicate with us.

Our online store is powered by Shopify, and payments are processed through Razorpay.

1. Information We Collect

Depending on how you interact with Royal Deccan, we may collect:

  • Personal details: Name, email address, mobile number and billing or delivery address.
  • Order details: Products purchased, quantities, order history, invoice details, delivery status, refunds and returns.
  • Payment information: Payment status, transaction references, payment method and related confirmation details made available by our payment providers.
  • Account information: Details associated with your customer account, where applicable.
  • Customer communications: Information you provide through email, telephone, WhatsApp or customer-support requests.
  • Website information: Browser type, device information, IP address, cookie identifiers and website activity where collected by Shopify or enabled website technologies.

We aim to collect only information reasonably necessary for the purposes described in this policy.

2. How We Use Your Information

We use personal information to:

  • Process orders, payments, cancellations, refunds and returns.
  • Arrange shipping and provide delivery updates.
  • Respond to customer questions, complaints and support requests.
  • Maintain customer accounts and shopping preferences, where applicable.
  • Protect our website and transactions against fraud or misuse.
  • Maintain business, accounting and tax records.
  • Understand website performance and improve customer experience.
  • Send promotional communications where permitted and in accordance with applicable consent and preference requirements.

We do not require customers to provide unnecessary sensitive personal information to place ordinary orders.

3. Payment Processing Through Razorpay

Payments on Royal Deccan are processed through Razorpay.

During payment, Razorpay and the relevant payment institutions may process information necessary to complete and verify your transaction.

Royal Deccan uses payment confirmations and transaction references for order processing, customer service, refunds and accounting.

Royal Deccan does not intentionally collect or store complete card numbers, CVVs or payment authentication credentials in its own customer-support or website records.

Payment information handled by Razorpay is also subject to Razorpay's applicable privacy and security practices.

4. Advertising and Marketing

Royal Deccan promotes its products through advertising platforms such as Facebook and Instagram, operated by Meta.

Customers may reach our website by clicking these advertisements.

Where advertising measurement technologies or tracking pixels are installed and enabled, they may process information about website visits or shopping interactions for advertising measurement and related purposes, subject to applicable law and privacy preferences.

We will provide any notices or choices required for non-essential advertising technologies.

Customers may unsubscribe from promotional emails using the unsubscribe option, where available, or contact us to request that promotional communications stop.

Order confirmations, shipping updates and essential service communications may continue when necessary.

5. Cookies and Wishlist

Our website and its service providers may use cookies and similar technologies to support website operation, shopping carts, checkout, account sessions, security and permitted analytics.

Royal Deccan's custom wishlist saves selected products in the visitor's browser storage. These saved items may be lost if the visitor clears browser data or uses a different browser or device.

You can manage cookies through your browser and any privacy controls provided on our website. Disabling essential cookies may affect shopping or checkout functionality.

6. Sharing Information With Service Providers

We may share information necessary for legitimate business operations with:

  • Shopify, which provides our ecommerce platform.
  • Razorpay and payment institutions involved in payment processing.
  • Shipping and logistics providers responsible for delivering orders.
  • Technology, hosting, security and customer-support service providers.
  • Advertising or analytics providers where relevant services are enabled and disclosures or permissions are satisfied.
  • Government authorities or other parties where disclosure is required by applicable law.

We aim to limit disclosures to information reasonably necessary for the relevant service.

Our service providers may process information using systems located in India or other countries, subject to applicable requirements.

For information about Shopify's handling of customer data, please see the Shopify Consumer Privacy Policy.

7. Data Security

We take reasonable steps to protect personal information against unauthorized access, misuse, alteration and disclosure.

These include using established ecommerce and payment service providers, limiting access to customer information to authorized personnel and applying appropriate account-security measures.

However, no internet service or electronic storage system can guarantee absolute security.

Customers should avoid sharing passwords, OTPs, CVVs or other confidential payment credentials through calls, email or WhatsApp.

8. How Long We Keep Information

Royal Deccan retains personal information only for as long as reasonably necessary for legitimate business purposes or as required by applicable law.

  • Order and invoice records: Retained for fulfilment, accounting, taxation, refunds, disputes and applicable legal recordkeeping requirements.
  • Customer account information: Retained while needed to maintain the account and meet applicable obligations.
  • Customer-support communications: Retained for the period reasonably necessary to resolve requests, maintain relevant records and address disputes.
  • Marketing information: Retained while required for permitted promotional activities, subject to withdrawal of consent or applicable preferences.
  • Website technical information: Retained according to the relevant technology's purpose, settings and retention practices.
  • Browser-based wishlist: Generally remains in the visitor's browser until removed or cleared.

When information is no longer required, we will delete, anonymize or otherwise handle it appropriately, subject to applicable legal and technical limitations.

9. Your Privacy Rights and Choices

Subject to applicable law, customers may contact Royal Deccan to:

  1. Request information about personal data maintained by us.
  2. Request correction of inaccurate or outdated details.
  3. Request deletion of information where applicable.
  4. Withdraw consent for consent-based processing, subject to legal and operational consequences.
  5. Opt out of promotional communications.
  6. Raise a complaint concerning how their personal information is handled.

To submit a request, email royaldeccanofficial@gmail.com with the subject Privacy Request.

Our authorized customer-support representative will help process your request. We may need to verify your identity before disclosing, changing or deleting personal information.

Some information may need to be retained despite a deletion request to meet tax obligations, resolve disputes, prevent fraud or satisfy other applicable legal requirements.

We will respond within timelines required by applicable law.

10. Children's Privacy

Royal Deccan's ecommerce services are intended for adults making purchases for themselves or their households.

We do not knowingly seek to collect personal information directly from children under 18 without an appropriate lawful basis and any required parental authorization.

Parents or guardians with concerns may contact us using the details below.

11. Third-Party Websites

Our website may contain links to third-party websites or services, including social media platforms and payment-related services.

Those third parties may have their own privacy policies. We recommend reviewing them before providing personal information.

12. Changes to This Policy

We may update this Privacy Policy when our business operations, service providers, technologies or applicable requirements change.

The updated version will be published on our website with a revised date. Additional notice will be provided where legally required.

13. Privacy Requests and Complaints

Business: Royal Deccan
Proprietor: Sunita KC
Country: India
Email: royaldeccanofficial@gmail.com
Business address: New Delhi
Grievance Officer: Arun

Customers may contact our support team through the contact channels published on our website. Privacy complaints will be forwarded to the designated person for review and resolution within the applicable legal timeframe.